FAQ
Create an Account
When signing up for an account please be aware that you are agreeing to our Terms of Service, Privacy Policy in addition to being held to our Community Guidelines. Accounts found to be in violation of these are subject to penalty, including account suspension. Please take the time to read these documents carefully.
Creating an account allows you to interact with broadcasters and the community via chat, follow your favorite broadcasters to receive alerts when they go live and, of course, broadcast to the community from your own channel.
Channel Page Setup
Setting up your channel page is one of the most important aspects of being a broadcaster. Your channel page will be where your viewers and other users can find information about you and your broadcast.
Purchase Support Guide
If you are having an issue with, or have a general inquiry regarding subscriptions, the Our Support team is here to help. We understand that users want a hassle free purchase experience and we strive to provide that.
For more information, please read the Terms of Sale from the Terms of Service which apply to your use of and purchases made through StreamersFactory.
How to Subscribe
Our subscription options let Partners and Affiliates reward and interact with their audience. Some of the benefits for subscribers are: access to custom emotes that can be used across all of StreamersFactory; Subscriber Badges, which can change with your tenure if the channel has set up loyalty badges; and other perks we allow Creators to enable like ad-free viewing.
When you resubscribe to any channel or subscribe for the first time with your Prime subscription, a Share button will appear at the top of chat. This button will allow you to send a customised message to the broadcaster and trigger any alerts that they have set up.
Changes to Subscription Badges and Resub Messages
Subscriber badges will now be based on your total months subscribed. Resub messages will also change to celebrate the total number of months you have subscribed by default. If you’re on a streak, we’ll continue to track it and you will also have the option of sharing your streak when you resubscribe.
Total subscription tenure takes into account current and past subscriptions, including Prime and gifted subscriptions. You can also view your current and expired subs on your subscriptions management page.